Jiawen (Carmen) Zhu |  Creative Designer






User Research   Experience Design   Community engagement   Event Photography 

Interactive Installation  Graphic Design   Illustration   Creative Workshops











PDF download:      CV.    Portfolio.Jiawen (Carmen) Zhu is an experience designer and creative producer with a background in public engagement, participatory research and physical installation, including hands-on object handling and exhibition delivery for institutions such as the Science Museum. Comfortable moving between the design studio, the gallery floor, and the community workshop — equally at ease researching content, coordinating teams, and communicating complex ideas to broad public audiences. Currently completing an MA in Service Design at the Royal College of Art, building on a BA in Interaction Design Arts from UAL.
[Selected Projects]



01. Milegate

 Tourism wayfinding system

A dual-channel wayfinding system that connects tourists with creative businesses through on-arrival discovery and balance the tourist footfall across a coastal town.

Role

Service Designer, User Researcher

Context
Margate Cultural Tourism Development
Independent Research Project

Takeaway

Local business community collaboration

Tools
Service Design frameworks, Claude.ai, Figma






02. Space Concert

 Visitor experience & Interactive installation

An audio-visual installation presented at Science Museum Late 2025. Transforming abstract astronomical knowledge into joyful visitor experience through sonification and hand-on interaction.

Role

Experience Designer, Group Leader

Context
Science Museum Late
-  18+ visitors’ night event in Science Museum London

Takeaway

Engaged with 1000+ audiences in one evening

Tools
Arduino, Touchdesigner

03. NextGen4Good

 Charity × Community collaboration model

A future charity and youth community collaboration model, cultivating future charity giving behaviour among young adults. Built from stakeholder and behavioural research.

Role
User Researcher, Group Leader

Context
UK Charities Collaboration
(British Red Cross, WWF UK, Songbird Survival)

Takeaway
Appliable charity giving model developed from research with 50+ participants & 5 stakholder organisations

Tools
Service Design frameworks, Figma





04. Don’t suffer in silence

Informal mental wellbeing support system

A mixed-materials workshop that gives difficult emotions a physical form through making, supporting the mental wellbeing of international students in Arts universities.

Role
User Researcher,  Workshop Faciliator

Context
International Students in UK Universities
Co-creation with designers from different fields

Takeaway
Facilitated 3 sessions of mixed-material workshops, engaged with 20+ international students supporting project iteration

Tools
Service Design frameworks, Figma








05. Zine Collectives

 College student-faced zine-making workshops

An on-going series of workshops provides students with extracurricular community space and engagement, while bringing publishing tools into students’ hand and encouraging expression.

Role
Workshop Faciliator

Context
Academic Support workshop series across colleges in University of the Arts London

Takeaway
Hosted 20+ regular zine-making workshops every academic years, engaged with 300+ students and assisted 4 zine fairs  

Tools
Zine-Making  Materials, theme & idea prompts






06. Common Thread

Traditional craft-making experience

A traditional craft-making toolkit including crafts from 7 different countries in the world, turning cultural heritages into shared and hand-on experiences.

Role
Toolkit Designer  

Context
Co-creation with artists and designers from different cultural backgrounds and fields

Takeaway
Learnt and understood 7 different cultural heritage, turning endangerous cultural heritage into playful experience.  

Tools
Traditional crafts, Adobe InDesign & Illustration








[Project index]


Milegate  
Tourism wayfinding system
Common Thread
Cultural craft-making toolkit
Don’t suffer in silence
Mix-materials & emotional workshop
NextGen4Good
Charity × Community collaboration model

Space Concert
Audio-visual interactive installation
Memory Booth
Immersive drawing experience
Shekou Insituition
Branding & visual identity
Vlogger Society
Video-blog  community building
Track Me Here
Wooden sculpture
A diary of BabyTennis
Photographic visual diary
Zine Collective
Zine-making workshops
Banana Amour
Product reimagination & Package desig
White on white exhibition
Poster & visual design
Bottles World
Poster & typography design
Cheesestamp
Package Design
Theatre
Pop-up book & paper scuplture



CV
About

 Jiawen (Carmen) Zhu is an experience designer and creative producer with a background in public engagement, participatory research and physical installation, including hands-on object handling and exhibition delivery for institutions such as the Science Museum. Comfortable moving between the design studio, the gallery floor, and the community workshop — equally at ease researching content, coordinating teams, and communicating complex ideas to broad public audiences. Currently completing an MA in Service Design at the Royal College of Art, building on a BA in Interaction Design Arts from UAL.




Education
Service Design 
Royal College of Art
2025- 2026

Interaction Design Arts
University of the Arts London
2022- 2025


Professional experienceExhibition Co-Lead
Royal College of Art, London
2026

Judge Translator
D&AD Design Awards, London
2024, 2026

Curating Assistant & Event Photographer
Ymanifesto, London
2023 - 2025

Creative Designer (Intern)
Another Design lab, Guangzhou
2024

Event & Showroom Planner (Intern)
LoLun Company, Guangzhou
2023



Projects & ActivitiesService Designer - Sustainable Tourism Development
Indepedent Research Project (RCA), Margate
2026

Service Designer - Charity giving
UK Charity Commission Collaboration (RCA), London
2025

Event Collaborator
Science Museum Late, London
2025

Workshop Faciliator
UAL Zine Workshops, London
2023 - 2026

Front of House Volunteer - Changemaker
Young V&A museum, London
2026

Vice-President & Visual Designer
UAL Vlogger Society (student community), London
2024- 2025

Guest management volunteer
London Chinese New Year Celebration, London
2026





Skills
Software:
Adobe (InDesign, Photoshop, Illustrator, Premiere Pro, Lightroom),
TouchDesigner, Arduino, Figma, Procreate, Affinity Designer

Language:
Chinese (Mandarin, Cantonese)
English




Exhibitions
Breaking Boundaries
Track Me Here (exhibited)
Tinglan Art Museum, Shenyang
2025

Partly Clouds
Space Concert (exhibited)
M.P. Birla Millenium Gallery, London
2025

Science Museum Late
Space Concert (exhibited)
Science Museum, London
2025












↥  Last Updated 24.10.37